We do NOT accept returns or exchanges.

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Sorry, Due to the nature of cosmetic products and hygiene concerns, we do not accept returns or exchanges for any reason. Even though we try our best to describe our products, We understand that personal preferences are completely subjective and sometimes what you bought did not meet your expectations. We kindly ask you for your understanding that everyone has their own preferences and someone you know may love what you did not. We suggest gifting the item to someone who might appreciate what was not right for you.

We are always open to feedback and suggestions in order to improve and make our products better. If you received a damaged item, please contact us right away with clear photos, to help us investigate and improve our shipping and packaging practices to prevent future issues.

Canceling an order or changing an order

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If you placed an order and soon realized that you wanted to make changes or cancel, please text or email us right away to request changes / cancelation. 

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In Islamic teachings, the right to cancel a transaction (Khiyar Al Majlis) is valid as long as both parties have not physically separated from the place where the transaction takes place (such as the store, gathering place, market).  
 

Narrated 'Abdullah bin 'Umar:

The Messenger of Allah (ﷺ) as saying: "Each one of the two parties in a business has an option (to annul it) against the other party so long as they have not separated, except in a conditional bargain."
Grade: Sahih. Sunan Abi Dawud 3454

In accordance with this teaching,

For in person pick up orders, we honor your full right to cancel the purchase before you leave the pickup location.  

For online orders cancelation depends on whether your order has already entered the processing stage (being packed and prepared for shipment). Even if you have not yet received a shipping confirmation email, your order may already be in the hands of our warehouse team. We may not be able to cancel or modify your order if it is already processed. We will do our best to accommodate requests within the limitations of our fulfillment process. 
 

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Incorrect address & Returned or undelivered packages

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We understand that mistakes can happen when entering in shipping information, such as forgetting the unit number. To avoid this problem, we look up the address using Google maps to verify if its an apartment or house. If we suspect a part of the address is missing we will contact you by text & email. If we receive no response we will cancel your order.

If you had entered in the address wrong and realized after it shipped we are unable to update it or change it. We kindly ask that you try to retrieve it by contacting the household where it was delivered. Please note that we are not responsible for delivery issues resulting from customer-entered address errors.

However, if the mistake was on our part, we will gladly re-send your order at no extra cost (subject to product availability).

For a very small percentage of very rural addresses, sometimes our warehouse team is unable to provide service to these addresses in times where there are postal disruptions or strikes. In cases where we were unable to fulfil you order, we will issue a refund.