From Our Hands to Yours Global Shipping for Every Ummah
Muslim Cosmetics serves customers worldwide - delivering our halal handmade creations with free worldwide shipping on all orders over $80 CAD.
Shipping & Delivery Policy
Policy updated: October 26th, 2025
Order processing times:
Orders are shipped out within 2 business days (excluding weekends and Canadian public holidays).
Once your order has shipped, you will receive an confirmation email. For most customers you will be provided a tracking number, except for those in certain international destinations where tracking is unavailable.
To reduce delivery delays caused by unexpected postal strikes or tariffs, We use Amazon's trusted fulfillment network for select orders in Canada and The United States, to ensure quick and secure delivery. Depending on your items, you may receive your order in separate shipments. You will receive an email once every individual order has been shipped. This helps our customers get their orders faster.
CANADA:
To make it easier for you to receive your items sooner, most Canadian orders will be shipped from our Canadian Amazon warehouse stock. This measure lets us avoid sudden Canada post strikes. The package (s) should arrive within 1-6 business days after being shipped.
UNITED STATES:
All orders to be shipped to the United States, will come from our American Amazon warehouse stock. We have set this up to completely avoid any unwanted delays and duties or tariffs. The package (s) should arrive in 1-6 business days on average after being shipped.
THE REST OF THE WORLD:
All orders placed for international destinations will be shipped from our London, Ontario store directly by air mail in one package.
Shipping times vary depending on your location. For most European destinations your order should arrive within 14 business days. We use PostNL and you will receive a tracking update when it is forwarded to your local postal service. For customers in other regions of the world, we're happy to check delivery timelines for you just reach out to us before ordering.
Shipping costs:
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$11 (CAD) - Canada-wide delivery
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$9 (CAD) - Local London, Ontario Southwest delivery (By Uber courier)
Free shipping offer:
If you spend at least $80 (CAD) your order will automatically qualify for free shipping to anywhere in the world. This is our way of making it easier for you to receive more unique halal skincare items without worrying about the burden of having to pay for shipping.
Customs & Duties information:
​Orders shipped internationally (excluding the United states) In most cases we use Delivery Duty Paid (DDP) so you won't pay import charges on your order. We try our best to make sure all of our customers receive their halal skincare items duty free. If DDP isn't available for your country we use trusted carriers and fulfillment partners to reduce the chance of fees. Customs may open packages for inspection, and in rare cases your country may assess and apply duties. If that happens the recipient is responsible. Want certainty? Contact us before ordering and we'll give you more details on the shipping process to your country.
​Incorrect address & Returned or Undeliverable packages:
We understand that small mistakes can happen when entering shipping details (such as forgetting an apartment or unit number). To help prevent issues, we verify every address through Google Maps before shipping. If we notice that part of your address may be missing, we'll reach out by text or email to confirm. If we don't receive a response within a reasonable time, your order will be cancelled and refunded automatically.
Once your order has shipped, the address can no longer be changed or updated. If you entered an incorrect address and realize after dispatch, please try contacting the household or property where the package may have been delivered. Unfortunately, Muslim Cosmetics cannot issue refunds or replacements for delivery issues resulting from customer-entered address errors.
If an address or shipping error occurred on our part, we'll take full responsibility and re-send your order at no additional cost (subject to product availability).
Remote and Undeliverable Addresses:
In rare cases, certain very remote or rural locations may be outside the delivery range of our fulfillment partners, including Amazon. During periods of postal disruptions or limited service, your order may not be eligible for shipment.
If we are unable to ship to your address, your order will be cancelled and fully refunded automatically. We appreciate your understanding and apologize for any inconvenience.
If you have any other questions feel free to contact us.